Warranty & Returns
Warranty & Returns
Last updated: October 2026
We want every pup (and every dog parent!) to love their Whiffie Cushion®. Here is everything you need to know about our returns, warranty, and refunds.
30-Day Returns, No Questions Asked
Not the right fit for your co-pilot? Return it within 30 days of delivery for a full refund of the product price. Tried it on a few rides? That's fine. No reason needed.
How to Start a Return
Click below to begin. It takes about a minute.
Or email us anytime at info@safetyfurst.co.
Return shipping is paid by the customer unless the item arrived damaged, defective, or we made an error with your order.
Warranty
Every Whiffie Cushion® is handcrafted in Canada and inspected before it ships. If yours arrives damaged, defective, or faulty, we will replace it at no cost to you, including shipping.
Contact us within 7 days of delivery at info@safetyfurst.co with:
- Your order number
- A short description of the issue
- Photos or video of the defect
What the Warranty Does Not Cover
- Normal wear and tear
- Chewing, clawing, or other pet damage
- Accidents, misuse, or modification
Not sure if your issue qualifies? Reach out. We're always happy to help.
Refunds
Refunds cover the product price. Original shipping fees are non-refundable.
Once your return arrives, we process your refund to the original payment method within 5 to 7 business days. Your bank or card issuer may take a little longer to post it.
International Orders
International orders are final sale and are not eligible for returns, exchanges, or cancellations once shipped.
If your international order arrives damaged or defective, contact us within 7 days at info@safetyfurst.co and we'll make it right.
We're Here to Help
Questions about a return, a warranty claim, or anything else? Reach out anytime.